Privacy Policy

Introduction

Shenyang Haolinchen Biotechnology Co., Ltd. ("we", "our", or "company") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our pet smart devices, services, websites, and applications (collectively, "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. We adhere to the concept of "Empowering Pet Life with Humanistic Care" not only in our products but also in how we handle your data.

Information We Collect

Personal Information

When you use our Services, we may collect personal information that identifies you, such as:

• Contact information (name, email address, phone number, postal address)
• Account information (username, password, security questions)
• Payment information (credit card details, billing address) when making purchases
• Communication preferences and feedback

Pet-Related Information

To provide personalized Services for your pet, we may collect:

• Pet's name, species, breed, age, weight, and gender
• Health information (veterinary records you choose to share, medical conditions)
• Behavioral data collected through our smart devices
• Activity levels and patterns

Usage and Device Information

We automatically collect information about how you use our Services and your devices, including:

• Device identifiers (IP address, unique device identifiers)
• Usage data (how you interact with our devices and applications)
• Location data (if you enable location services for geofencing features)
• Log data (access times, features used, error logs)

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Services
• To personalize your experience and improve our products
• To enable features of our smart devices (health monitoring, activity tracking)
• To communicate with you about your account and our Services
• To process transactions and provide customer support
• To develop new products and services that benefit pets and their owners
• To ensure the security of our Services and prevent fraudulent activities
• To comply with legal obligations

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With service providers who assist us in operating our business (payment processors, shipping companies)
• With your consent or at your direction
• To comply with legal requirements, such as responding to a subpoena or court order
• To protect our rights, property, or safety, and that of our customers or others
• In connection with a merger, acquisition, or sale of assets, where your information would be transferred as part of the transaction

Any third parties with whom we share information are required to protect your information in accordance with this Privacy Policy and applicable laws.

Your Choices and Rights

You have several rights regarding your personal information:

• Access: You may request access to the personal information we hold about you
• Correction: You may request that we correct inaccurate information
• Deletion: You may request that we delete your personal information, subject to certain legal obligations
• Restriction: You may request that we restrict the processing of your information
• Portability: You may request a copy of your information in a structured, machine-readable format
• Withdrawal of Consent: You may withdraw your consent to our processing of your information

To exercise these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.

Data Retention

We retain your personal information for as long as necessary to provide our Services, fulfill the purposes outlined in this policy, and comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

Third-Party Links

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Significant changes will be notified to you through our Services or by other means, such as email, prior to the change becoming effective.