Shipping Policy
Processing Orders & Shipping
Orders are typically processed within 1–3 business days after payment confirmation. Due to high demand or peak seasons, processing and shipping may be delayed.
Shipping Area
We ship worldwide. Shipping availability may vary depending on your location.
Shipping Fees
Shipping fees are calculated at checkout based on your location and order details.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your shipment at any time using the provided link.
Customs, Duties & Taxe
For international orders: Import duties and taxes are not included in the product price. These fees are the responsibility of the customer. Customs policies vary by country.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will assist you with a replacement or solution as soon as possible.
Split Shipments
Orders containing multiple items may be shipped separately depending on inventory and warehouse availability.
Contact Us
📧 Email: phoebezeng@haolinchen.com